The Challenge: Crafting a Social Media Policy For Your Organization
The 60-Second Solution: Here Are Three Specific Topics Your Policy Should Cover
Branding Standards
You can't have people making up their own logos and color schemes for the company. If your marketing department has a style guide, put the relevant sections in your corporate policy document. It saves everybody a lot of headaches if social media participants can easily create an online profile with a company approved logo and color scheme. Make the resources they need available, and you'll save everybody time while helping to ensure a consistent, professional online presence.
Language and Information Standards
What terms do you use to describe your product? Are there particular industry- or work-related terms that need to be associated with the product? Are there terms you NEVER want used with your product? Spell out these types of rules. Somebody from production may have no idea that the marketing company just sent out a press release where you said the margin for error in your product was .006%, or he may know the last test results he saw were .02%. Make sure everyone has the relevant facts so they can put your best foot forward.
Behavioral Expectations
State clearly what standards of performance you expect. If people know the rules and what is expected from them, they are less likely to make mistakes. A little personal responsibility and some common sense go a long way. But, people's opinions about common sense and good judgment differ, so it's a good idea to give them some guidelines. Here are a few:
Your employees must also protect your company's reputation. You don't want to take yourself or the company too seriously, but employees should avoid insulting the company and their co-workers, even as a joke. They should also keep sensitive or potentially controversial work conversations private. People often forget that social media (and other forms of electronic communication) aren't private. It's like using a megaphone, and the fallout has the potential to damage your company's reputation.
Social media, or new media, is really media. Plain and simple. Many organizations with any kind of formal structure have a policy in place for working with media. Social media is merely an extension of what you currently have in place. Writing a policy is simply a matter of letting your employees know how to communicate the company message effectively, what they should and should not do, and the consequences for violating your guidelines.